Customer Care Team Manager – Location: Victory House, Gateshead

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Customer Care Team Manager to join our ever- evolving Customer Care Team, to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Customer Experience

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.Our Customer Care Team operates between Monday to Sunday, five working days per week over a 35 hours. Hybrid working option is available for this role.

What you’ll own

Leading a Team of up to 15 Customer Care Agents for WorldpayDriving team performance to hit customer metricsLiaise with internal stakeholder management including HR, Resource Planning, Change Teams and Learning and DevelopmentBuild a supportive environment for the team to succeed to provide the best customer experience for all our clientsProvide coaching and developmentDeal with complex customer issues when escalated

What you bring

Minimum of 2 years Call Centre Team management experience required for the roleProven target performance within a Call Centre management role ideally in a Customer Care or similarExcellent organizational and communication skillsAbility to create and promote a positive and productive work environment with our colleagues well being as a priority

Accountable – You never standing still, never settle. You work at pace to achieve your goals.

Curious – You ask the right questions, listening and learning to get better every day.

Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

LinkedIn #HMS251

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass