GN, which includes multiple brands, is a major player in the hearing aid industry worldwide, aiming to provide solutions that enhance life quality for those with hearing difficulties. As a part of our focus on quality, we are currently seeking a skilled and experienced Customer Care & Technical Support Specialist to join our team. **What will you be doing?** As a Customer Care & Technical Support Specialist, you will be part of a team that is genuinely focused on our customers, supporting them when they need assistance and showing them that we value them. Your role is to provide our customers with a quality, friendly, and professional service. Our customers are at the heart of everything we do, which means that we want to make things easy and right for them first time, every time. It is a high inbound, customer-oriented team and the ability to work through tasks efficiently is essential. You will work within a skilled team, meeting performance standards for quality, volume, and resolution. You will be the first point of contact for our customer and are responsible for servicing customers on various channels including phone calls, emails, and social media. **Key Responsibilities;** + Develop a good relationship with customers to deliver a professional, personalised customer experience + Manage customer calls and emails, taking orders, resolving queries and providing product support + Effective CRM case management, registering customer interactions, including technical support and complaints to capture customer insights in compliance with regulatory and business requirements + Active outbound support when required to customers to deliver a great experience + Process orders in compliance with Corporate Work Instructions and in line with business quality targets + Maintain service, systems, and product knowledge to support customers + Work as one team across NW Europe to support all sites to meet goals and targets **Requirements for this role:** + Follow the HR policy including all company and department policies and procedures. + Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management. + Perform responsibilities as directed within expected time frames and with quality and professionalism. + Follow good safety practices in all activities. + Establish and maintain positive and productive work relationships with all staff, customers, and business partners. + Exhibit the necessary behavioral and technical skills to finish position responsibilities. + Safeguard sensitive and confidential Company information. + You are required to have effective verbal and written communication skills in Dutch and English + Verbal and written language skills in French are beneficial + Attention to detail + Fast, accurate data entry skills **What we offer:** + Salary that matches your experience and skills + Induction period and full training, to get to know the Company, colleagues, our customers, products, and systems. + Free parking + 25 days holidays + Pension + Bonus scheme + Life assurance + Holiday allowance + GN Family plan – Free/discounted hearing aids for family members **Type of employment:** Full time **Salary:** €2,500,00 – €3,000,00 per month **Languages:** + Dutch (Required) + English (Required) + French (Beneficial) **Work Location** : Office based in Velp Please note, this position is office-based in Velp with limited national and international travel required for best practice sharing and customer meetings. **We encourage you to apply** Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills **.** We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well. We are dedicated to an inclusive recruitment process and all applicants will receive equal consideration for employment. **Join us in bringing people closer** GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. **How to apply?** To apply, use the ‘APPLY’ link before February 7, 2025. Applications are assessed on a continuous basis, so don’t wait to send yours. **Quick apply** You are welcome to use our Quick Apply function, where you only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy. We encourage you to submit your CV without a photo to ensure an equal and fair application process. If you would like to know more about the position, please contact Chantal Crins, Phone: M: +06-575 898 59 **We hope you will join us on this journey and look forward to receiving your application.** \#LI-GNGroup GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them. **The GN-owned brands that are responsible for bringing these technologies to life:** + Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing) + Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/) + Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/) Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world. If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .