Welcome page Returning Candidate? Log back in! Customer Care/Warranty Representative Job Location US-OH-Cleveland ID 2024-2735 Category Warranty Position Type Regular Full-Time Classification Non-Exempt Community N/A Overview

Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It’s why we rank as the 21st largest privately-owned builder in the country and have a track record of long-tenured employees. We’re proud of being named a 2023 and 2024 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we’ve been officially certified as a Great Place to Work in both 2023 and 2024. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.

 

Headquartered in Fort Mitchell, Kentucky, Drees has operations in ten metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas and Houston, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.

Responsibilities/Qualifications

Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Cleveland area and surrounding areas.  In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.

  

Duties and Responsibilities:

Complete assigned warranty service requests within the guidelines of company policyFollow up on all warranty requests to vendors/contractors to ensure prompt service to the customerEvaluate all customer complaints and report solutions Conduct 90 day appointments and service as needed basis for the remainder of the yearKeep the customer care system up-to-date and accurateRecommend changes that will improve processesMonitor and respond to email and voice mail messages dailyComply with the "Warranty On Call" procedure

Desired Knowledge and Skills:

Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution Excellent verbal and written communication skills with internal and external customersGeneral knowledge of residential construction and the homebuilding processMust have basic computer skills, experience using an iPad preferredSelf-driven and able to work independentlyCustomer oriented, outgoing, dependable & ethicalPunch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
Problem solving abilities with excellent follow-up skillsMust have reliable transportationMust have a High School DiplomaConstruction or other related college degree a plus
3-5 years Residential Home Experience ideal

 

The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.

 

Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.

Summary

Equal Opportunity Employer / Drug-Free Work Place

 

To learn more about Drees Homes, please visit our website - www.dreeshomes.com

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