Welcome page Returning Candidate? Log back in! Customer Care/Warranty Representative Job Location US-TX-San Antonio ID 2025-2802 Category Warranty Position Type Regular Full-Time Classification Non-Exempt Community N/A Overview

 

Looking to grow your career at a company that puts its people first? Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 21st largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, for three years in a row and we've been officially certified as a Great Place to Work in 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.

 

Headquartered in Fort Mitchell, Kentucky, Drees has operations in eleven metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.

Responsibilities/Qualifications

Drees Homes is seeking candidates for the position of Warranty Representative in San Antonio, TX.  In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.

  

 

Duties and Responsibilities:

Complete assigned warranty service requests within the guidelines of company policyFollow up on all warranty requests to vendors/contractors to ensure prompt service to the customerEvaluate all customer complaints and report solutions Conduct 60-day and yearly Customer OrientationsKeep the customer care system up-to-date and accurateRecommend changes that will improve processesMonitor and respond to email and voice mail messages dailyComply with the "Warranty On Call" procedure

 

 

Desired Knowledge and Skills:

Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution Excellent verbal and written communication skills with internal and external customersGeneral knowledge of residential construction and the homebuilding processBasic computer skills, experience using an iPad preferredMust be organized, detail-minded, and adaptable Self-driven and able to work independentlyAbility to follow through to a satisfactory conclusionCustomer oriented, outgoing, dependable & ethicalPunch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
Problem solving abilities with excellent follow-up skillsMust have reliable transportationHigh School diploma is required; Construction or other related college degree a plus
At least 1 year residential home experience required
Previous customer care experience preferred

 

The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.

 

Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.

Summary

Equal Opportunity Employer / Drug-Free Work Place

 

To learn more about Drees Homes, please visit our website - www.dreeshomes.com

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