David Weekley Homes is seeking a Warranty Service/Customer Care Representative to join our Portland team. This position requires someone who is a self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.

Warranty Service Representatives (WSR's) resolve warranty calls made by David Weekley homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly.  WSR's are responsible for warranty resolution in multiple communities to which they are assigned throughout the greater Portland metro area and work primarily from their vehicle and in or around customers' homes.

Job Responsibilities:

Coordinate and schedule all repairs with contractors and customersFollow up, inspect and ensure completion of all repairsHold subcontractors accountable for resultsInstruct customers on how to maintain their homes, as well as communicate what items are not warrantableManage your budgetPerform minor repairs as neededHandle multiple tasks, as well as projects, within designated timeframesThe ability to say "no" and overcome objections in a professional mannerResponsible for achieving high levels of customer satisfaction
QualificationsA positive attitude and good social/interpersonal skills are essentialMust be able to deal with and remain calm in confrontational situations and deal with negativityPrevious experience in the home building industry and/or some home repair experience is helpfulPrevious experience in a customer service environmentDemonstrate exceptional listening and communications skills Follow up and follow through consistently to deliver outstanding serviceHave excellent time management, organizational and scheduling skills
Additional Information

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What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 18 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America. 

We offer an excellent benefits package that includes:

Health Insurance - Medical, Dental and Vision401k and discretionary 8% matchEmployee Stock Ownership PlanProfit SharingVacation, Paid Holidays, plus PTONew Home Discount for Team Member and FamilyCollege Scholarship ProgramCommunity OutreachSabbaticalsAnd more!

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.