Dealership:L0105 Lithia Home Office

Customer Cares Representative

The Customer Cares Representative is responsible for ensuring the highest level of customer satisfaction by timely resolving concerns between customers and the dealerships.

The Customer Relations Representative reports to the Corporate Counsel.

Location: Medford, OR (On-site)

Compensation Range: $21/hr - $26/hr

Core Responsibilities

Serve as a liaison between the customer and dealershipFollow up with customers within 48 hours to ensure communication and a pathway to resolutionTrend and track customer concerns in our Salesforce programDevelop continuous improvement plans for the dealerships by documenting observations and tracking concerns

Skills and Qualifications

Professional knowledge of Microsoft Office applicationsStrong organizational skills with attention to detailSense of urgencyExcellent communication skillsActive ListeningCritical ThinkingTime Management1 or more years of experience in a professional or retail setting

Competencies

Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job*

Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.