Job Posting End Date: September 16

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

Award-winning culture 

Inclusion and diversity as a priority 

Performance Based Incentive Plans

Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

Generous PTO (including paid time to volunteer!) 

Up to 9.5% 401(k) employer contribution 

Mental health support 

Career advancement opportunities 

Student loan repayment options 

Tuition reimbursement

Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:General Summary

This is the entry level of a two-level career path. Work is performed under general supervision according to established guidelines. This position provides support for internal and external customers (Underwriting, Billing, Service Associate, Compliance, and others) by completing rate increases and quote proposal requests as it relates to general plan changes as well as rate increases. The incumbent will also be responsible for basic landing pages and info site builds.

Principal Duties and Responsibilities

Develop and customize basic marketing materials such as landing pages, info sites, rate sheets and outlines of coverage for plan designs with varying complexity.Ability to inspect and review info. sites for accuracy and functionality before being published.Responsible for rating & implementing the rate increase and ad hoc rate requests in all applicable systems .Review plan designs and executes corrected plan design rates, and provides back-up support for rating issuesManage multiple cases simultaneously in various stages of completionManage and negotiate timelines with internal partners to ensure enrollment marketing and communication plans meet customer expectationsMaintain data integrity to ensure quality of information and tracking for organizational reportingSupport Unum Enrollment initiatives or other assignments as neededWork effectively and collaboratively with internal partners to ensure service, quality and customer needs are met or exceeded.Ensure contracts/certificates are within compliance with state and federal legislation and established risk and administrative rules.Execute on Group Long Term Care (GLTC) re-pricing initiativeManage daily activity to reflect case assignment and accurate status of case activityIdentify business trends and refer as appropriate for further action.Required to analyze various daily, weekly and monthly reports and data to take appropriate action.Actively seeks opportunities to implement changes which improve workflow, accuracy reduce operating costs, timeliness, productivity and customer satisfaction.Contribute to team and individual accountabilities in order to meet service and quality expectations.Responsible for the servicing of customer and internal partner requests to include outbound calls, email inquiries, service requests and general mail.Provide ongoing GLTC Customer, Product and regulatory support.Educate and support all impacted internal parties managing the rate increase.Responsible for making updates to marketing materials when policy changes occurGenerate proposed rates for Policy Holders and Brokers to help them navigate and determine action on rate increases.Complete requests for paper kits to be mailedMay perform other duties as assigned.

Job Specifications

Bachelor’s degree preferred or equivalent, relevant business experience preferred.Strong customer service orientation.Demonstrate individual leadership qualities which include consistently delivering results, taking ownership for personal development; demonstrate the ability to make effective and timely decisions.Strong understanding of business area goals and how to achieve them.Collaborate with peers and business partners to foster teamwork and act with integrity while adhering to Unum’s Code of ConductStrong mathematical/analytical, critical thinking and reasoning skillsStrong communication and interpersonal skills (phone skill, oral and written).Strong partnering skills which contribute to building relationships with partners and other service team members. Displays team-oriented skills.Creates solutions to fit changing work environments.Advanced research and problem-solving skills.Strong keying skills and in-depth knowledge and proficiency on PC applications.Self-directed ability to work in fast paced environment, both as part of team and individually.Work with a sense of urgency, multi-task, prioritizes appropriately when competing demands and high volumes develop.Demonstrates high level of professionalism.Knowledge of Unum’s group product portfolio, and contractual provisions.Demonstrates strong organizational skills and detail oriented with high focus in quality.Strong attention to detailStrong PC skills

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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$36,000.00-$64,800.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum