Job Description:

Customer Collaboration Services ManagerLocation: Waltham on the Wolds, Leicestershire
 

At Mars, we’re on a mission to build the world we want tomorrow, today — and that starts with how we serve our customers. We’re looking for a Customer Collaboration Services Manager to lead a customer-facing supply chain team, build strong partnerships, and deliver exceptional service across our three segments: Mars Wrigley, Petcare, and Food.

If you're someone who thrives in a fast-paced environment, loves working with people, and has a passion for continuous improvement, this could be the next step in your career.

 Skills & Experience:

Passionate about leading and developing people — bringing energy to your team and supporting their growth.

Customer experience and a strong desire to understand and collaborate with customers.

Resilient, self-motivated, and proactive — you stay calm under pressure and look for solutions, not roadblocks.

Excel at building and using your network of relationships to get things done.

Thrive solving problems, thinking creatively, and driving positive change in how things work.

 

Key Responsibilities:

Lead a high-performing team of 8–12 associates, creating an inclusive, collaborative, and high-energy environment.

Be the go-to operational contact for our key customers — understanding their goals, owning their KPIs, and representing their voice within Mars.

Manage day-to-day operations while supporting long-term strategy and team development.

Drive service excellence by identifying tailored supply solutions, managing escalation points, and helping your team navigate supply challenges.

Build and nurture strong internal and external networks, ensuring alignment and collaboration at every level.

Champion a customer-first mindset, continuously seeking ways to improve how we work and deliver value.

Own and lead the team’s engagement and development plans, ensuring growth, performance, and well-being.

 

What you can expect from Mars:

Work with diverse, talented teams, all guided by our Five Principles.

Join a purpose-driven company, committed to making a difference for people, pets, and the planet.

Access to Mars University and industry-leading development support from day one.

A competitive salary and benefits package, including company bonus.

Flexible working to support work-life balance and well-being.

 

Ready to lead with purpose and put the customer at the heart of everything we do?
We’d love to hear from you. Apply now and take the next step in your journey with Mars.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.