Description We are offering a long-term contract employment opportunity for a Customer Communications Manager, who will be working remotely from any location in the United States, preferably within the Eastern Standard Time zone. The role involves managing customer marketing communications in a business setting. Responsibilities: • Managing the customer marketing calendar to ensure timely and effective communication. • Creating engaging content for various channels, including knowledge articles, newsletters, and operational emails. • Collaborating with the brand team for additional resources, such as banners. • Setting up and managing webinars using the ON24 platform. • Serving as the Subject Matter Expert on Pardot, optimizing its functionalities to maximize communication reach and effectiveness. • Recruiting customer advocates who can champion the story and assist in customer outreach. • Coordinating the setup of ABM campaign Pardot and Exchange email. • Ensuring appropriate social media posts are communicated effectively. • Posting events and updates in the Community and Vertex Engagement Hub. • Assisting with new customer onboarding webinar setup. • Exhibiting strong project management and organizational skills to handle multiple tasks and meet deadlines. • Demonstrating excellent communication skills, both written and verbal, to interact with various stakeholders. Requirements • Exceptional communication skills for effective customer engagement and internal team collaboration • Comprehensive understanding and proficiency in marketing strategies and tactics • Proven experience in project management, demonstrating a capacity to manage multiple tasks and meet deadlines • Familiarity with the 'About Time' project management tool or similar scheduling software • Experience in onboarding new customers or team members, ensuring a smooth transition • Competency in calendar management for scheduling meetings, deadlines, and important dates • Demonstrated efforts in promoting brand awareness and turning it into concrete results • Proven ability in optimization of resources, processes, or strategies for maximum productivity • Experience in managing detail-oriented relationships with partners, showing diplomacy and negotiation skills • Proficiency in creating engaging newsletters for customer information or product promotion • Skill in generating and posting social media content that aligns with the company's brand and objectives • Experience in onsite management, ensuring smooth operations and effective problem-solving • Ability to design banner ads that are visually appealing and align with the company's brand image • Expertise in a specific subject matter related to the job role or industry • Experience in segmentation for targeted marketing or communication efforts • Proven experience in event management, including planning, organization, and execution • Ability to conduct webinars, demonstrating clear communication and presentation skills • Experience in conducting phone screens for customer service or recruitment purposes • Ability to create engaging content that resonates with the target audience • Knowledge of Pardot or similar marketing automation platforms • Proficiency in using the ON24 platform or similar webinar software • Strong organizational skills, demonstrating the ability to manage priorities and maintain productivity. Innovation starts with people.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .