At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:
Serve as the initial point of contact for multiple BayCare Health System hospitals via hospital switchboards. Responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner. Ensure prompt and proper contact with customer via standard scripts and procedures. Delivers world-class customer service in a high-stressed, fast-paced work environment. Needs to be self-motivated and have proven ability to multi-task between various systems and support service objectives. Other duties as identified/defined.

Minimum Qualifications:

Other information:
Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response. Maintains appropriate logs. 1 years of previous customer service and/or emergency response experience. Basic experience using Microsoft office or other computerized systems.
Education:
Essential:
* HS Graduate or Equivalent GED


Education equivalent experience:
Essential:
* Required - High School or Equivalent

BayCare Health System, Customer Communications-HSS

Location: Winter Haven

Status: Full Time, Exempt: No

Shift Hours: Sun - Thurs 2:00pm - 10:30pm

Shift: Shift 4

Shift 1 = Days, 2 = Evenings,  3 = Nights,  4 = Varies

Weekend Work: Every

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled