Req ID 75126 | Petaling Jaya, Malaysia, ZF Sales and Service (Malaysia) Sdn. Bhd.

  

Job Description

We are currently expanding our teams in Malaysia and looking for new colleagues who will join our team at our location Petaling Jaya.

 

Your tasks：

Deliver best in class commercial & basic technical inhouse support to our customers to reach high customer satisfaction Support customers via all incoming communications channels Coordinating the resource planning of the team to guarantee high availability for the customers Set up service Levels and targets and follow up Develop working instructions and train the team Secure that working standards are being observed and followed Define, implement & optimize sales desk processes, active recommendations Build a lessons learned culture in the team to use customer feedbacks into quality-of-service improvements Optimize our sales desk/support  activities while increasing efficiency and customer satisfaction Develop the team into a proactively sales supporting function Support Sales campaigns Drive continuous improvement & drive process waste eliminations Ensures the contract terms execution through Sales Desk/Support on behalf of legal approach Ownership & providing all the information to the customers regarding quotes, contracts/annual agreements, invoices, back orders, price list, changing commercial policy

 

Your profile：

Minimum 2-3 years Commercial experience and 4 to 6 years customer support New set up experience on share service center or customer service center Demonstrated leadership & problem-solving skills Excellent interpersonal, networking and communication skills Experience in leading remote teams in a matrix organization Rigor in managing targets Fostering collaboration & empowerment Impacting and influencing skills

 

 

 

Be part of our ZF team as Customer Competence Center Leader and apply now!

Contact

Ying Li