Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
• Managing of customer complaints (warranties and new parts faulty / logistic and transport claims) through first customer support via customer portal and creation/handling/conclusion of Quality Notifications in SAP
• Daily correspondence with customers and other Schaeffler offices/warehouses for the joint man-agement of complaints
• Archive of the documentation
• High School Diploma or bachelor’s degree
• Fluent English level
• French would be an added value
As a plus:
• Good knowledge of MS Office and SAP R/3
• Readiness for digitalization
• Customer and Processes orientation
• Passion for customers’ care
• Curious, willing to learn, precise and attentive to detail
• Well-developed soft skills (communicative, team oriented, ability to handle conflicts and criticism)
• Organizational skills with a high target orientation
Additional info:
Limited contract type - duration about 6 months
Hybrid work organization
Location: Milano (MI)
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
www.schaeffler.com/careers
Your contact
Schaeffler Vehicle Solutions Italy S.r.l.
Giulia Porcini
Keywords: Pupils; Administrator; Full-Time; Limited; Quality;