Company Description

The Bosch Group is a leading global supplier of technology and services. It employs roughly 429,000 associates worldwide (as of December 31, 2023). The company generated sales of 91.6 billion euros in 2023. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. Bosch in the Baltic's is represented since 1993. 

The Mobility Aftermarket division (MA) provides the aftermarket and repair shops worldwide with modern diagnostic and repair shop equipment and a wide range of spare parts – from new and exchange parts to repair solutions – for passenger cars and commercial vehicles. MA supplies testing and repair-shop technology, diagnostic software, service training and information services. In addition, the division is responsible for the “Bosch Car Service” car workshop concept, one of the world’s largest independent chains with more than 15,000 professional car workshops.

Job Description

Join our dynamic team as a Customer Consultant, where you'll play a crucial role in enhancing our customer relationships and ensuring seamless processes. This position involves overseeing customer master data setup, managing order processes, and providing logistical consultancy to our clients. You'll be the primary point of contact for order management and will work closely with both customers and sales teams. 

Key Responsibilities: 

Ensure accurate customer master setup, including IT integration. Handle orders, manage complaints, and follow up on customer requests related to order processes. Consult on electronic ordering and logistical improvements and proactively address customer concerns. Manage financial processes: Including invoice setup and creation of credit/debit notes Support the management of contracts and related documentation. Work closely with sales representatives to align on customer needs and stock demands and facilitate face-to-face interactions. Utilize IT systems (e.g., Power BI, SAP, Excel) for KPI tracking and order management. 

Qualifications

Competence Profile: 

B2B order processing Knowledge: proficient understanding of order-to-cash systems and processes. Logistical understanding is an advantage, but not necessary. Digital Skills: familiarity with relevant IT tools and systems. Analytical Skills: basic analytical abilities to interpret data and trends. Communication Skills: strong interpersonal skills for effective customer interaction and negotiation. Problem-Solving Abilities: ability for identifying and resolving issues efficiently and work independently.  Language Skills: fluent Latvian and good English skills; additional Baltic language is an advantage. 

Additional Information

Why Bosch? In addition to a very exciting role that is at the forefront of both technology and industry, we offer you a good work/life balance in your work. 

As an employee at Bosch, we can also guarantee you: 

An attractive job in a company that values education, quality, well-being, personal development, and efficiency highly. An interesting, varied, and challenging job with competitive salary, bonus and benefits package. The opportunity to work in a market-leading and international corporation. Monthly base salary from 1 800 to 2 200 EUR/gross, the maximum salary offer will be based on previous experience and level of competence. Possibility to partially work remotely.

Make it happen!

If You see yourself finding your new challenges in BOSCH Group, please send us your CV and motivational letter in ENGLISH.

We will contact the applicants who qualify for the job interview.

Contact person: HR project manager, Evija Gaspare, Phone number +371 27896909