Overview: The LexisNexis Risk Solutions – Claims Record Unit provides streamline process es in retrieving accident and incident reports from various Law Enforcement Agencies in support of LN Police Records product customers. Our commitment is to provide Insurance customers an easier, faster, accurate and cost-effective way of getting needed accident/incident reports used to validate consumer claims. Responsibilities: A CRU Customer Contact Ctr – Fulfillment Analyst I ensu res fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies ’ websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules . + Performs routine and recurring assignments such as compiling, and reviewing records + Demonstrates attention to detail and a heightened sense of urgency in obtaining these records + Public acquisition of records from one or more sources + Maintain, update and terminate order s through Order Maintenance + Maintain and update both internal and client databases + P rocess and/or procure police reports online as part of order fulfillment + Verify order information using internet tools such as maps and other lookup tools + Perform outbound calls to Polic e Agencies to update order status, data validation and gathering Q ualifications: + Must possess a Bachelor’s Degree of any field + Excellent verbal and written communication skills + Strong organizational and workflow management skills + Research background with high attention to details + Experience in performing outbound calls with excellent probing techniques preferred but not required + Excellent multitasking skills + Proficient in keyboard and MS Tools, specifically Excel, Word etc. + Willing to work on shifting schedules including weekends + Energetic, enthusiastic, motivated and driven individuals + Excellent multitasking skills + Proficient in keyboard and MS Tools, specifically Excel, Word etc. + Willing to work on shifting schedules including weekends + Energetic, enthusiastic, motivated and driven individuals LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.