Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do on a Typical Day:

Take overall responsibility & project management of travel implementations– to include moves, and ad-hoc projects as required by the businessUpdate the OneForm and the Task List for each clientUpdate the Implementation Project Workbook for each clientBe the focal point of contact for the project team during the implementation processEnsure the Onboarding process is followed (Pre-assessment through to post-implementation stage)Lead the (local) Joint Planning meetings to ensure all project members know their roles and responsibilities.Lead weekly or bi-weekly calls, normally via Zoom conference, and produce call notes & agendasEnsure the project remains on track and all tasks are completed within the deadline. Update OneForm and Task List accordinglyKeep the RAG Status updated accurately and timely mannerProactively manage project risk assessment and management, including escalations as required for support and resolutionDuring APAC & Global Implementations, attend calls as required - produce relevant updates & deliver actions required by deadlines provided bythe Customer Onboarding Manager (COM)When necessary, create a communication strategy with the Client General Manager for review with the customerCreate a local Project scope when appropriateExecute & drive readiness to launch assessmentCoordinate end-to-end testing with Service DeliveryCoordinate technical setups with technical teams and tthe elephony departmentWhen necessary, conduct Online Booking Tool Site Review with the clientConduct post post-implementation meeting and handover to Traveler Care & CGMShare ideas to Improve Implementation procedures/timelines. Use Lessons Learned on SID SharePoint.

What We’re looking for:

Strong English language requirement (both written and verbal) o Strong project management & analytical skills.Ability to lead client meetings & produce presentations.Confident & persuasive.Demonstrates professional attitude at all times.Basic understanding of GBT supported Online Booking tools (Concur + Neo) o Commercial awareness.In depth knowledge of American Express Global Business Travel.Base understanding of the GBT Branded tools (Connect Client, Expert Care, Expert Auditor, Air Track Expert, GBT Account, Connect Profile etc.).Ability to work independently whilst contributing to the overall team objectives.Capacity to work virtually and strong organizational skills.Tenacious – ability to drive change in the face of possible resistance.Excellent communicator at all levels both written and oral.Change management skills.Attention to detail.Strong customer relationship skills.Effective time management, multi-tasking prioritization skills.Leadership skills

     

Location

India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!