14F The Globe Tower, Philippines
150 days ago
Customer Data and Analytics - Managed Reports Lead

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Run and manage the design, development, and delivery of dashboards and visualizations related to key operational metrics. Ensure deliverables are provided within the agreed SLA and manage day to day activities. Provide key analysis and insights based on historical numbers and recent events that would impact the metrics’ usual trends.

Visualization Design

Draw and define dashboard visual layout, look and creatives to enable Visual storytelling to business

Secure concurrence & approval from senior management and stakeholders on the visual layout and flow

Dashboard Development

Develop dashboards, optimize scripts, transformations on further requirements in collaboration with Data Build team

Lead development of approved layout and views via the Visualization Tool

Dashboard QA & Validation

Establish and Define QA and Validation / UAT Plan for every Dashboarding Development Project

Execution of QA and Validation Plan according to the agreed Project Plan timelines / milestones

Accountable person to ensure accuracy of metrics and figures in relation to the agreed standardized KPIs.

Dashboard and Reports Automation

Support Reports rationalization initiatives and automate existing dashboards in excel spreadsheets

Develop new scripts to automate in collaboration with Data Build team

Dashboard Maintenance

Manage dashboard scheduling, Ensure timely and regular production and update of dashboards – depending on agreed frequency, timing SLAs

Ensure that production dashboard scripts are closed and manage versioning, update, change process

Adhoc and Regular MIS

Enable Adhoc and Regular MIS requiring Simple Customer Profiling, Numbers scoping and business monitoring

Regularly share and endorse insights to Data Analytics team for further deep-dives / advanced analytics requirements

Automation of Data Storytelling Insights

Automation of regular profiling and cohort analyses – to support Data Storytelling team churn out insights faster

Business User / Stakeholder Education

User and stakeholder education on the use of the dashboard visualization tools such as Tableau and Google Data Studio

Work Experience

8+ years professional experience in the concepts of complex Business Intelligence

6+ years of experience in developing and building reports, data models, dashboards and BI tools

5+ years of experience of agile development methodologies preferred

5+ years of process management experience

5+ years of experience managing and effectively operating a complex systems that are highly reliable and scalable

Hands-on experience with all stages of system development efforts, including requirements definition, design, architecture, testing, and support. 

Experience with balancing usability, data integrity, and performance

Demonstrated ability to assess technology needs of Business Intelligence, Analytics, Reporting, Analytical Modeling and Forecasting

Strong Team player who can define and enforce data standards

Experience interfacing with and presenting to senior business leaders

Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams. 

Adept at developing effective security policies and procedures, project documentation and milestones, and technical/business specifications

Level of Knowledge

Strong technical knowledge of and hands on experience with Business Intelligence techniques including but not limited to Analytics, Data Mining, Data Warehouse, Reporting and Dashboards.

Strong technical knowledge of BI tools integrated to Cloud setup

Extensive knowledge on data visualization techniques and dashboard design is essential

Java Scripting, SQL and Python skills a definite plus. Experience in working for a telco company is desirable.

Knowledge of database performance factors, monitoring tools and tuning procedures.

Experience and advanced knowledge of logical and physical database modeling concepts and techniques.

Understand normalized and star-schema (dimensional) physical models and logical modeling concepts.

Experience with a variety of sources (EBS, XML, Oracle, flat file, excel spreadsheets, transactional (OLTP) sources, etc.).

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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