The role of the Customer Deal Desk Manager is to monitor contract and business terms to mitigate Oracle’s risk. As a member of Contract Management you will assist Sales with:

Detailed Responsibilities:

·       Full understanding of the Oracle processes associated to the negotiations and administration of complex cross line of business agreements, including License, Hardware, Services and Cloud (SaaS, PaaS and IaaS). Deep understanding of the Oracle policies associated to the mechanisms in place to support Oracle's customer transition from License to Cloud, including UC, BYOL and Customer2Cloud.

·       Help in drafting and negotiate standard and non-standard contracts. 

·       Acting as a liaison between Sales, Legal, Business Practices, Revenue Accounting Team, as a Project manager in order to issue a valid contract in time

·       Validating all aspects of contract packages for accuracy and compliance with Oracle’s Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness

·       Assist with negotiation and review on non-standard and complex and generally high value transactions. Advise on Business approval requirements, pricing, licensing and revenue recognition.

·       Ensure contract activities is performed in line with Corporate Policies

·       Help as a business partner to sales ensuring smooth closing if possible.

·       Keep track of the managed deals and update in the system when required for helping management in revenue forecasting

·       Help sales in complex deals based on Business Practice (BP) – and Licensing Policy

·       Liaise with regional approvals on complex issues and get approvals on special sales constructions

��       Investigate complex contracts when all LOBs included (License, Support, Consulting and Cloud) from Customer Deal Desk Management point of view

·       Responsible for revenue recognition for complex deals 

·       Review contracts for segmentation issues and audit purposes when required

Desired Skills:

·       Excellent written, verbal, interpersonal, and analytical communication skills. 

·       Organized, detail oriented, and time management skills.

·       Experience in drafting is a plus

·       Negotiating complex commercial contracts 

·       Ability to work effectively under time critical deadlines. 

·       Proficient in Email, MS Word and Excel. 

·       BA/BS degree or equivalent

·       Prior experience in high tech industry preferred.

Career Level - IC3