Job Responsibilities:Operate and maintain the Cisco Unified Communication and Voice EnvironmentsResponsible leader for customer projects and related work.Availability to collaborate and perform changes in production change windows.Responsible for plan, design, implement (PDI) including required SVS lab testing.Deep understanding of the end user experience effect of the solutions developed for customer.Enable automated delivery of Unified Communication solutions and project work.Transfer knowledge of implemented software and processes to customer contacts via hands-on sessions, and by creating customer-facing documentation.Ability to explain technical issues and present information concisely to both technical and non-technical personnel. That includes the development of knowledge transfer (KT) documents.Maintain effective working relationships with assigned stakeholders and project managers.Effectively work independently and as part of a team to implement solutions for stakeholders.Plan, document, test, and complete highly complex Cisco Unified Communication and Voice upgrades and network migration activity.Handle requests for Cisco Unified Communication and Voice troubleshooting assistance.Minimum QualificationsTypically requires BS, CS, or University degree equivalent and 6-10 years of relevant experience in Cisco Unified Communication or Collaboration Solutions Engineering.CCIE Cisco Certified Internet Expert (CCIE) Collaboration certification a plusExpert in Cisco Unified Communication and Voice, Cloud, WebEx Suite (WebEx Calling Dedicated Instance, Control Hub, Contact Center, Chat, Conferencing), CUCM, CUC, CER, SME, Expressways, Unified AppInterpersonal skills to include consulting, negotiation, presentation/demonstration, and written communication.Excellent fix skills.Document creation skills such as the method of procedures, solution design, installation procedures, testing procedures, fix guides, etcThe following skillsets are thus desired of this candidate:6-10 years in the field of Cisco Unified Communication and Collaboration Solutions3-5 years of experience in designing, implementing, and operating Cisco Unified Communication and Collaboration SolutionsExpert level knowledge in UC, Cloud, WebEx Suite, (WebEx Calling Dedicated Instance/Multi-Tenant, Control Hub, Contact Center, Chat, Conferencing, CUCM, CUC, CER, SME, Expressways, Unified App)Experience in Programming and Automation/APIs. Python and Ansible desired.Experience in IP Networking, Routing, Switching and VirtualizationKnowledge of Microsoft Teams is desired.Experience working with and providing consultation to customers.Candidate must be self-motivated, team-oriented with strong interpersonal and presentation skills.Excellent written and verbal communication skills required.Leadership skills required.

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