Customer Delivery Specialist

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

We are looking for Customer Delivery Specialist to join our team!

How you’ll make your mark:

Prepare leasing documents accordingly to HPEFS policies and customer specific.  

Manage Sales and Service Excellence forecast for regular business with existing customers; supports Sales in new business acquisitions.

Contact customers on regular basis in order to ensure smooth cooperation.

Ensure proper contracts data reflection in the systems.

Cooperate with suppliers in order to ensure proper and timely invoicing, monitors supplier payments TAT

Proactively work with customers, answer their questions, provide requested data

Engage with appropriated teams internally for complex customer queries; take ownership for solutions

Coordinate/monitor operational issues and propose solution to the team

Ensure that solutions offered to the Customer is compliant with Legal, Finance, Pricing, PM requirements

Support the deployment of new business tools which enhance the operational excellence and profitability of business (ex. customer portal, electronic signature, etc.)

Respond to, monitor & track Ad hoc internal & External requests

Identify areas of improvement and possible standardization for various business cases

Monitor process associates daily performance and ensure accuracy and timeliness in processing

Help analyze variations in the ICP metrics (input, output, and process and business control metrics) to improve targets accomplishment

Support and engage with SE team in achieving ICP targets.

Collaborate with colleagues of regional team and other team supporting special needs, back up, priorities and urgencies   

About you:

Relationship management skills;

Excellent communication skills and ability to build trust and confident with customers

Ability to work effectively with remote teams;

Ability to work on own initiative and with team;

Excellent interpersonal skills;

Excellent attention to details;

Problem solving skills with clear understanding ownership concept

Experience of Excel and MS word PC and core system skills;

Mature personality with positive approach to changes

Ability to work in changeable business environment with time pressure

Strong awareness of business risks;

Good business acumen & escalation judgment

Ability to prioritize and multi-task

Ability to track and complete lease management activities

Previous HPEFS experience is a plus

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Intermediate

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.