Position:Customer Demand Planner

Job Description:

Customer Demand Planner
The Customer Demand Planner will work within a team of planners, as part of a Supply Chain Operations department, across the EMEA region, owning the end-to-end process of the partner inbound forecast element for a variety of high-profile customers.

Job Description:

The Customer Demand Planner is responsible for all forecasting activities associated with the analysis and consensus approval of customers’ forecasts and maintenance of forecast models by incorporating business intelligence and information gathered from key stakeholders.

We are looking for candidates who not only have a strong understanding of core planning methodologies but also demonstrate forward-thinking approaches to problem-solving, collaboration, and data-driven decision-making—skills that will grow alongside the company's evolving priorities in supply chain operations.

What You Will Be Doing?

Core Responsibilities:

Forecasting and Demand Analysis:

Review historical sales trends and identify demand drivers to refine forecasts.Collaborate with internal teams, including Sales and Purchasing/Supply Planning, to reconcile significant variances in forecasts and customer assumptions.Execute and analyse forecast accuracy data metrics and drive discussions to improve accuracy.

Future-Oriented Addition:

Support the enhancement of forecast models by exploring predictive analytics techniques, leveraging data visualization tools to improve insights, and identifying patterns that influence demand.

Collaboration and Cross-Functional Coordination:

Act as the integration point between Sales, Purchasing, and customer stakeholders, maintaining clear and consistent communication channels.Coordinate cross-functional research activities to ensure alignment across teams and customers.

Future-Oriented Addition:

Foster long-term partnerships with key stakeholders by introducing innovative methodologies to improve visibility, collaboration, and shared success.Use data-driven storytelling to communicate forecast behaviour and demand insights, fostering shared understanding and buy-in across diverse cultural and functional groups.

Process Analysis and Improvement:

Use Oracle ERP, Demantra platforms, and analytic visualization tools to define objectives, parameters, and views for analysis.Conduct service or performance reviews of existing supply chain engagements and present analysis and recommendations for enhancements.

Future-Oriented Addition:

Advocate for the adoption of emerging technologies and data-driven solutions to optimize supply chain processes, focusing on scalability and agility.Leverage advanced analytics tools to build compelling visual narratives that clarify data insights and drive actionable recommendations.

What Are We Looking For?

Core Skills and Competencies:

Strong Analytical Mindset:

Current: Ability to analyse data, identify trends, and interpret insights to drive forecast accuracy improvements.

Future-Oriented Addition:

A mindset comfortable with using advanced analytics tools (e.g., predictive models, AI-enhanced platforms) to enhance forecasting quality and drive strategic decision-making.

Experience in Forecasting/Demand Planning:

Current: Practical experience with forecasting and demand planning methodologies.

Future-Oriented Addition:

Knowledge of modern forecasting techniques and openness to adopting emerging practices and tools.

Understanding of Supply Chain Models and Techniques:

Current: General knowledge of supply chain principles and frameworks

Future-Oriented Addition:

Interest in deeper strategic supply chain management approaches, including optimization and sustainability practices.

Experience with ERP Systems:

Current: Proficiency in ERP systems (e.g., Oracle).

Future-Oriented Addition:

Exposure to or curiosity about leveraging ERP data for continuous improvement through integrated analytics platforms and cross-functional collaboration.

Communication Skills:

Current: Strong communication abilities to collaborate across functions.

Future-Oriented Addition:

A proven ability to influence teams and stakeholders using data-driven insights.Talent for simplifying and clearly communicating complex ideas, tailoring messages to diverse audiences to ensure alignment and understanding.

Language Skills:

Current: Fluent English (written and spoken), with a secondary European language as a bonus.

Future-Oriented Addition:

Ability to communicate complex ideas clearly across diverse cultural and functional groups, building strong collaborative relationships.

What is in it For You? 

This is a full-time position.Working in a multicultural environment.Permanent contract.Other benefits – Private medical care program, Multisport cardHybrid role

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side. 

Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons. 

#LI-KK1 #LI-HYBRID

Location:PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:Full time

Job Category:Business Support