ESSENTIAL FUNCTIONS:   Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.  Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication.  Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.  Ensures that team members clearly understand and are held accountable for their service performance expectations.   Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.  Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.  Demonstrates excellent facilitator skills in resolving conflicts between different points of view.  Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.  Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.  Recommends and implements change to improve overall employee and guest satisfaction.  Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results.  Establishes and endorses the business and service objectives, ethics and values of the Company in accordance with the Code of Commitment.    Develops and maintains excellent rapport with quality gaming customers.  Attracts, develops and retains new player patronage through personalized service.   Assists in the development of programs to increase player worth while staying with established comping guidelines.   Represents management at special events.  Greets and hosts customers maintaining a high standard of courtesy, friendliness and a hospitable attitude.  Assists customers in following procedures to obtain show reservations and complimentary privileges.  Arranges special services for quality customers including air and ground transportation, accommodations, yachting excursions and tickets to sporting events.   Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels.  Responsible for meeting assigned goals and objectives.   Assists in phone solicitation.   Observes all employees in their customer contacts and works with supervisors in improving visual friendliness and courtesy. Position is located in a cigarette‑smoke environment.   Position is designated as Atlantic City Operations for cross-property marketing purposes.   EDUCATION/SKILLS/EXPERIENCE: College degree or equivalent preferred.  Excellent communication skills required; bilingual preferred.   Minimum three years Casino Operations or Customer Development experience required, with proven ability to attract and maintain desired customer base.  Advanced customer service and problem-solving skills.   DISCLAIMER: “This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”