ASTON CARTER IS NOW HIRING FOR CUSTOMER SERVICE REPRESENTATIVES IN THE MOUNT PLEASANT, PA AREA!!!

Description

Looking for a focused, detail oriented, customer support specialist.

Day to day will include:

•\tMaintaining and helping expand an existing customer account base through telephone and email contact with customers

•\tWorking closely with the company's sales team/executives to provide superior service to accounts. Will be assigned an outside sales rep and accounts to build relationships.

•\tWorking closely with other departments to coordinate international & domestic shipments as needed

•\tResponding quickly to customer needs and satisfying requests efficiently

•\tMaking product recommendations and work closely with customers to find the right solution for their needs.

•\tEnsuring that customers understand the benefits and advantages of our client's technology and services

•\tAssist company efforts to drive and promote customer satisfaction throughout the organization

•\tProcessing quotes, credits and complaints according to company policies

•\tProcessing orders for accounts within the territory as needed

•\tPromote electronic tools and website

•\tMaking pro-active inbound & outbound phone calls while building customer relationships

•\tPotential for coordinating the order flow at ancillary locations

Skills

Customer service, Microsoft office, Customer support, Data review, Data entry, Computer skills, order management, order processing, ordering, customer service skills, client support, Inbound call, Microsoft outlook, Sales, problem management, relationship management

Additional Skills & Qualifications

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

•\tHigh School Diploma or GED

•\tBilingual – Spanish speaking preferred

•\tDetailed oriented team player

•\tDisplays time management & problem solving skills

•\tPrevious call-center (preferably in a manufacturing environment) and/or customer service experience

•\tExcellent oral and written communication skills

•\tComputer & keyboarding skills

•\tProficiency in MS Word & Excel

•\tOccasional travel may be required

•\tKnowledge of ERP system, specifically Epicor

•\tAbility to multitask

•\tKnowledge of International shipping requirements (Incoterms/ shipping documents)

•\tThe ability to follow written and verbal instructions.

•\tReasoning ability – the ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work independently and take appropriate corrective action when minor problems arise.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mount Pleasant,PA.

Application Deadline

This position is anticipated to close on Feb 25, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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