Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Customer Due Diligence Associate to join our ever-evolving Customer Due Diligence team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

The Worldpay for Business Customer Due Diligence team are responsible for assessing all Worldpay for Business customers at the point of onboarding and at regular intervals in their lifecycle ensuring that we know who the customer is, how they operate and their ownership structure. This helps to protect Worldpay and the industry from financial crime, money laundering and terrorist financing. The team is highly commercialised balancing AML risk processes with fantastic customer experience. The team is award winning and known to deliver record levels of service.

Legal, Risk, Compliance & Audit

Our Legal, Risk, Compliance and Audit teams ensure we're doing business the right way. They help us balance a healthy risk appetite, so we're empowered to expand our horizons.

What you’ll own  

As part of the Customer Due Diligence team, you will review new applications for merchant accounts, or perform regular reviews on our existing merchants, and assess against internal risk policies along with all legal and regulatory requirements to ensure we know who our customers are and that we are confident they are a merchant we want to provide, or continue to provide, services to in the future.

Review new applications against internal risk policies.Contact customers via email, webchat, and telephone to provide additional information required to support the application.Review application data and customer correspondence to validate and verify customer information against public records and assess against internal risk criteria.Manage escalations from internal and external partners to ensure customers are boarded as quickly as possible, whilst ensuring we remain compliant.Review adverse screening checks on clients and undertake follow-up research as required.Manage personal workloads to ensure queues of work are dealt with in a timely manner.Able to investigate and resolve queries in relation to KYC.Escalate cases, and red flags, as required to Complex and Specialised Due Diligence teams for further assessment.Support your peers with their queues on a needs must basis.

What you bring

As a member of our Customer Due Diligence Team, you will play a vital role in ensuring our KYC/CDD meets our policy and AML regulations. This role will incorporate an in-depth review of CDD/EDD to ensure it is in line within our risk appetite. In addition, you will provide approval or rational of findings to the wider compliance teams for review where required, in accordance with our policy and procedures. You will work as part of a team to ensure we board our customers as quickly as possible, or reverify them as seamlessly as possible, whilst ensuring all internal policies, procedures and risk criteria are met.

Excellent Analytical Skills.Superb diligence and an ability to apply creative problem-solving techniques and tools to compliance issues.Outstanding Judgement & Decision-Making skills with the ability to utilize various sources and types of information to conclude an investigation and make subjective decisions based on sound rational.Strives to get things right first time, every time.Communicates ideas both verbally and in written form in a clear, concise, and professional manner.Acts in a professional manner, with a positive and enthusiastic ‘can do’ attitude.Looks for efficiencies that could support your colleagues and business skills managing multiple tasks.Ability to work autonomously along with being a good team member.

Curious – You ask the right questions, listening and learning to get better every day.

Humble – You never stop learning, no matter how experienced you are. You create a culture where honesty and accountability are valued.

Accountable – You never standing still, never settle. You work at pace to achieve your goals.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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