Job Summary
• This role will focus on supporting the maintenance and management of key customer contracts. The ideal candidate will be responsible for ensuring timely and accurate execution of contract-related tasks, coordinating with internal teams to streamline processes, and contributing to the overall efficiency of contract operations. This position offers an opportunity to work closely with senior team members, manage important deliverables, and drive operational success across critical initiatives.

Responsibilities:

Contribute to the operational management of key customer accounts, addressing inquiries and resolving operational issues to ensure a smooth and positive customer experience.Provide process consulting support to internal teams, assisting in the development of efficient solutions and the effective execution of operational tasks.Assist in the analysis of account financials, supporting budget tracking and financial reporting under the guidance of senior team members.Conduct research and data analysis to identify opportunities for improving processes and increasing operational efficiency.Collect, analyze, and interpret data related to customer accounts, operational workflows, and performance metrics.Collaborate with internal teams across functions to ensure a coordinated approach to customer service and issue resolution.Provide feedback on operational processes and advocate for customer needs to support continuous process improvement.Gather and analyze customer feedback to generate insights and contribute to action plans aimed at improving customer satisfaction.Maintain accurate records, documentation, and reports related to customer interactions, processes, and project progress.Participate in ongoing training to enhance skills and stay updated on industry trends and best practices.

Education & Experience Recommended:

Bachelor’s degree in Sales, Marketing, Business Administration, Industrial Engineering, or a related discipline.2-4 years of relevant work experience, preferably in account management, business operations, customer service, or a related field. Alternatively, a relevant advanced degree may be considered with limited or no professional experience.

Knowledge & Skills:

Fluent in English (written and spoken).Strong analytical skills with the ability to interpret data and generate actionable insights.Solid understanding of operational processes and the ability to contribute to process optimization.Ability to collaborate effectively across teams and manage multiple tasks in a fast-paced environment.

Cross-Org Skills:

Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity

Impact & Scope:

This role impacts the immediate team and supports key operational processes that directly affect customer satisfaction and account management.

Complexity:

Respond to routine operational issues, follow established guidelines, and provide analytical support for ongoing tasks and projects.

Disclaimer: This job description reflects the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, or responsibilities, and additional functions may be assigned as needed by management.