Main Responsibilities

The Customer & Sales Support Manager (shortened CSSM) works within a Global, multicultural, and fast-moving business environment, supporting Sales Operations, Business Units (shorten BU) and Sales Force within the area of Catalogue Management and Maintenance. He/she is part of the Sales Operations team and has a wide variety of responsibilities.

Responsibilities:

Consultancy & Design of Product Offering:Key contact for the Sales organization for Customer E-Catalogue and Portal related matters.Guide Sales and implement optimal catalogue structure.Provide B2B and/or ELITE solution consultancy.Provide consultancy on product specs, Product Lifecycle Management, Replacements, offering and pricing.Performs triage on issues and redirects to appropriate teams        

Catalogue Deployment & Maintenance:Drive Catalogue setup & maintenance in line with Sales and Customer requirements.Manage offering and pricing updates across BUs and coordination across regions.Accountable for quality and availability of customer catalogue and pricing (including PCCS)Setup simplified deals and Setup users and user access.Obtain price approval for customer offering and circulate within account team.Support Contract / Deal Setup & MgmtCoordinates bid preparation by providing margin, Configuration and quoteManages standard and simplified deal setup.Manages external lease renewal process with customer.

Customer support and communication:Provide customized portal training.Manage all quote requests.Acts as single point of contact on issues regarding offering, catalogue, B2B and/or ELITE portal access and capabilities.Provides guidance for Back Office teams with which a direct relation exists.Proactive inform Sales or Customer on any major change in the catalogue.Supports Demo/Certification unit requests.

               

Metrics control and Reporting - KPIs control – self monitor KPIsImplements corrective actions in case of deviations.Supporting ongoing strategic projects by implementing, reporting and providing feedback.Ensure 100% adoption of reporting tools.Data quality assurance for the info filled in reports, other tools.

Experience and Education

Two years experience in a related field, business field or economy

Bachelor degree in finance or busine