**Job title** : Customer Engagement Lead Immunology Finland + Location: Finland + Job type: Permanent, Full time + <30% domestic & international travel + Main work location is Sanofi Finland office, with an option to work remotely according to Sanofi’s hybrid working policy **About the job** **Our Team** In Sanofi North Europe we want to improve people’s lives and transform the practice of medicines by ensuring that our treatments reach the patients in the markets we serve. As a team we focus on both our transformation and our people to be successful in achieving this ambition in the current external environment. Within the franchise plans, the Customer Engagement Lead executes glocal marketing and sales strategy through a combination of office based and in-field activities for a multi-indication brand within Respiratory therapeutic area, through Customer needs identification and Omnichannel collaborative approach at local level. Activities require a cross functional approach with Sales, North Europe Marketing and Medical teams, as well as external focus with pulmonologists and other health care professionals specialized in respiratory diseases. **Main responsibilities:** + Being present in the field to gather customer insights and actively monitoring Customer Satisfaction + Elaborate the Customer Engagement Plan, aligned with the brand strategy, ensure brand messaging alignment across channels + Define, execute, and measure the cross-functional (incl. sales) Omnichannel customer journey + Strive for a deep understanding of customer behavior & feedback + Leverage data and analytics, iterate (Be/Do agile, Test & Learn) for continuous improvement + Deploy GLocal Contents & Events (incl. localization) + Deliver input to the Brand planning + Maintain the highest standard of compliance, ethics and business integrity **About you** **Expected behaviors/ soft skills** + Strong communicator with excellent networking skills + Growth mindset and focused on execution + Patient- and customer-centric mindset + Seamless collaboration with internal and external stakeholders + Ability to prioritize and adapt to change **Technical skill** + Previous marketing experience (minimum 1 year) in pharmaceutical industry; knowledge of respiratory therapy area is an asset + In-depth understanding of the market, competition and future trends + Knowledge of country regulatory requirements + Ability to take data-driven decisions on priority segments and initiatives for growth (based on customer needs) + Creativity and an ability to produce innovative and original ideas + Leads with curiosity in digital pharma marketing + Strong strategic-analytical and conceptual skills + Knowledge and experience of innovative methodologies such as scrum, lean start-up, nudge and design thinking + Experience from working in a multi country organization + Fluent Finnish and English skills Why choose us? + Bring the miracles of science to life alongside a supportive, future-focused team + Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally + Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact + Drive implementation science, powerful crowdsourcing and open innovation, discovering the ways to bring science to live faster, contributing to a patient first mindset + Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave \#LI-EUR **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)