Company Overview:  Here at UKG, our purpose is people™. With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. UKG is on the cusp of something truly special – worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, and we strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. We’re united by purpose, inspired by you.About the Team:  This role will report the Chief of Staff and work within the Office of the CEOAbout the Role:The Customer Engagement Lead is responsible for strategic planning, coordination, execution and program management of all CEO engagement with customers and partners globally to drive bookings, revenue growth, and customer satisfaction. This position enables seamless and effective execution of customer related activities within OCEO (e.g. meeting briefings, follow-up notes and ongoing account update/action tracking and program management).About You:Customer Operations and Engagement:Support Chief of Staff with strategic planning and execution of CEO's engagement with customers and partners to drive business objectives.Work with account teams and GTM office to assess and qualify meeting requests that solicit CEO’s involvement and work with OCEO team (CoS and EA) to schedule and notify relevant teams.Collaborate with account teams to create comprehensive executive briefing materials and concisely summarize and articulate key points to Chief of Staff and/or President & CFO.Monitor key customer activity internally and externally and track follow-up actions to maintain strong customer relationships and ensure customer satisfaction.Work with internal stakeholders to ensure we are delivering on customer commitments, managing customer escalations, and implementing changes based on feedback to enhance the customer experience.Draft, edit, and review customer-facing messaging, including emails, social media posts, and other channels. Ensure all communications are consistent with the President & CFO’s and company's brand voice and guidelines.Program Management and Other Tasks:Document and organize all of CEO’s customer/partner related appointments, briefings, communications, follow up and outcomes for entire OCEO team to leverageTravel for customer-facing trips to ensure CEO is briefed and that follow ups are timely as needed.Proactively monitor pipeline and account activity to identify opportunities for CEO’s engagement in collaboration with GTM office.Work with communications to source relevant customer stories/anecdotes for speaking engagements.Other various tasks as assigned by OCEO teamBasic Qualifications:5-10+ years of experience in pre-sales, operations, consulting, product, and/or project management experience, ideally within a high-growth SaaS companyProven experience leading cross-functional projects, programs, or initiatives from inception to completion, regardless of reporting lines, working across teams such as Finance, GTM, Operations, and Product.Ability to travel up to X%Preferred Qualifications:Exceptional written and verbal communication skills, with the ability to analyze, synthesize, and present complex data in a concise, executive-friendly manner.Comfortable and effective working in a fast-paced, dynamic environment, managing multiple priorities while maintaining confidentiality and attention to detail.Experience with social media management and digital marketing.Knowledge of HCM/WFM industry-specific trends and best practices.We Offer:Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG  Equal Opportunity Employer:     Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.      View The EEO Know Your Rights poster and its supplement.      View the Pay Transparency Nondiscrimination Provision     UKG participates in E-Verify. View the E-Verify posters here.   Disability Accommodation:  For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.  The pay range for this position is $142,100 to $200,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers