Job title: Customer Engagement Manager Philippines

Level: L2-1

Hiring Manager: Head of Pharma

Location:  Philippines

About the job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

Closely coordinate and work with MCO marketing to define brand strategies communications plans

Achieve sales & profit objectives for assigned brands.

Activate MCO strategies at country level based on local needs and dynamics.

Localize relevant materials making sure they adhere to country regulations 

Foster a performance and purpose-driven culture, with greater impact for Patients and HCPs

Collaborate with the sales team to develop and execute effectively the marketing plans.

Collaborate proactively and transparently with all internal stakeholders (Medical Affairs, Strategic Development, Training, Events Management, EBI, Legal, Regulatory, etc.)

Implement a holistic strategic customer engagement plan aligned with MCO with the adequate multichannel-engagement strategy.

Demonstrate a thorough understanding of the marketplace and ensure that all relevant staff is made aware of any changes which may impact on the business.

Attend to administrative matters in an accurate, timely and audit-compliant manner.

Create a culture that fosters effective communication within and across teams, divisions, departments. Ensure a trusting environment with effective ways of working (focus, speed, quality), encouraging everyone to speak up, challenge the status quo and have a winning mindset

Understand and adhere to companies’ procedures and policies by self and team members.

Ensure all marketing activities comply with relevant Acts, Regulations, Pharma code of conduct and ethical standards.

Work with the training department to come up with the right learning and development strategy based on the business needs.

About you

Main requirements:

Education Background: Bachelor’s degree in Marketing, Business Administration, or any related field 3-5 years of experience

Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement

Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.

Knowledge and experience of innovative methodologies such as scrum, lean start up, nudge and design thinking. Out of the box thinker, always searching for new opportunities

Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies

Language Proficiency: Fluent in the primary language(s) of the country or countries of operation, with strong communication skills

Role model of PTW behaviors

Why choose us?

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including health insurance, out-patient benefits along with a range of family friendly policies such as maternity, paternity, and solo parent leaves to name a few.

#LI-SEA

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!