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CUSTOMER ENGAGEMENT PARTNER, located in Almaty
SUMMARY:

Expert in sales technology, business, and marketing, driving change and implementing best sales practices to expand therapy access and ensure competitive advantages.

Committed to continuous learning and development, seeking new ways of working with a strategic vision for business management.

Demonstrates a critical, entrepreneurial, customer-focused mindset and a passion for delivering lasting value to customers.

MAIN RESPONSIBILITIES:

Lead the development of integrated strategies for therapeutic areas in collaboration with the Primary Point of Contact (PPOC) team, Medical Science Partners, Digital Strategy Partner, and Enablers to improve customer engagement and drive business outcomes.

Ensure implementation of regional strategies by taking necessary steps.

Identify regional barriers and promptly gather feedback and insights from internal and external clients, including PPOCs and medical community representatives, and communicate them to Enablers.

Lead the use of EpiCX on the affiliate level to drive customer engagement and personalized customer experience.

Collaborate with Digital Partner to develop an omnichannel strategy (DCER) to accelerate business outcomes.

Lead the development of content strategy in collaboration with the PPOC team and coordinate the LAB project.

Provide data, analysis, and trends important to the business for the PPOC team to facilitate their efforts in achieving business outcomes.

Stay updated with the changing environment, market trends, and demands on the in-field team to coach individuals on the required skills for now and the future.

Participate in joint visits to customers to identify barriers and ensure strategy implementation, gathering insights from customers.

Provide coaching and mentoring to the PPOC team for the implementation of their therapeutic area strategy through active feedback and training.

Collaborate with Enablers to create development plans for the PPOC team and individuals, enhancing their selling skills, technical expertise, and key account knowledge to ensure competitive advantage in the market.

Coach new PPOC members to complete the onboarding program.

CRITICAL CAPABILITIES:

Inspiring & Influencing Leadership: Ability to focus the organization and garner support for key initiatives.

Feedback & Coaching: Demonstrates people development skills through constructive feedback, encouragement, and stretch assignments.

Strategic Agility: Ability to shape short and long-term commercial strategy, remaining flexible and thinking \"out of the box.\"

Self-motivated and adaptable to a dynamic and fast-paced environment.

REQUIREMENTS & QUALIFICATIONS:

Higher medical/pharmaceutical/business education with a minimum of 3+ years of experience in the pharmaceutical industry, preferably as a Pharmaceutical Area/Sales Manager, Marketing/Product Manager, or similar role.

Minimum of 3+ years of people/team management experience.

Experience as a corporate sales trainer is a plus.

Deep knowledge of customer management aspects.

Strong knowledge of integrated therapeutic area strategy, competitive marketing strategies, and industry trends.

Excellent presentation and facilitation skills.

Solid interpersonal, written, and verbal communication skills.

Quick identification of key issues and ability to provide constructive feedback for appropriate decision-making.

Effective and collaborative team player across functions to achieve common goals.

Demonstrated project management skills.

Strong knowledge of the pharmaceutical industry, market, and customers.

Track record of high achievement.

Experience in organization development and/or coaching/leadership development.

Successful demonstration of effective team and individual coaching and mentoring.

Experience in building an effective team and optimizing leadership, communication, and knowledge management.

Approximately 50% travel required.

Experience utilizing state-of-the-art training techniques and proven project management principles.

Fluent in English.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.