At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

 

Customer Engagement Specialist 

 

Task and Responsibilities:

 

To achieve territory sales, growth, and market share targets for assigned brandsEnsure early understanding, acceptance, and adoption of the designated brands by engaging with and influencing all relevant stakeholdersArrange scientific meetings as well as presenting to HCPs groupsSelf-development with the latest clinical data, brand strategy and tactics, competitive landscape, and standard toolsPlan, orchestrate and execute customer omnichannel engagements in defined territories tailoring information based on HCP’s needs and priorities and via HCP’s preferred channels to build long term trustful relationships by applying patient focused global standards (PFI)Pro-actively monitor, collect market intelligence to keep Women’s Health Customer Team informed about relevant competitor activities and provide input to the Women’s Health Customer Team in formulating counter strategiesPro-actively collect and communicate customer insights to Women’s Health Customer Team. Provide input to Women’s Health Customer Teams with respect to co-creating solutions for customer’s needsContinuously enrich the customer understanding by capturing qualitative information in the Veeva CRM system, taking advantage of the technology and valuable data and insightsUtilize the advantages of digital solutions to ensure holistic customer experience and satisfaction through data driven decisionsLeverages cross-functional collaboration to maximize customer experienceContribute to designing and implementing tailored action plans for priority customers in close collaboration with other involved functions (e.g. Brand and Customer Lead, MACS, MSL etc.)Track performance through customer and business related KPIs Provide input and communicate customer feedback to Women’s Health Team for promotional campaignsReports on customer engagement activity and updates qualitative customer related information daily in the Customer Relationship Management (CRM) Veeva systemFollows Local compliance code, local laws and policies

 

Experience, Skills, and Qualifications:

 

University degree or comparable education in medicine, pharmaceuticals or similar Experience in Ethical Pharmaceutical sales Innovative with a growth mindset Strong Customer/Patient focusStrong digital mindset, capabilities, and confidence towards omnichannel usageStrong business acumen and the ability to think economically and action speedilyCreative, innovative with an enabling mindsetAbility to adapt quickly to changes in internal and external business environmentExcellent people and networking skillsHigh independence and intrinsic motivationEmbrace collaborationWilling to work in cross functional teams and hold peers accountableAct, learn quickly and continually evolveMission focus – Health for all and Hunger for None Focus on outcomes Collaborate with Accountability Co-Create for Customers Be our best selves and include others Act, learn fast and evolve

 

 

 

Location:

South Africa : Kwazulu/Natal : Durban  

 

Division:

Pharmaceuticals 

 

Reference Code:

837588 

 

Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.