Job Title: Customer Engineer – Exchange/Azure Infrastructure Job Description We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: * Challenge Conventions * Deliver outcomes unimagined * Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. Experience Level: Target 4-8 years We are looking for a skilled Customer Engineer with expertise in Exchange and Azure Infrastructure to join our team. This role involves providing support for Exchange Online and On-Premises Exchange/ADFS, performing critical upgrades and security patching, and optimizing the clients cloud infrastructure. You will be the dedicated person for Exchange-related tasks, answering questions, and working on projects and initiatives. The candidate should be available to work on-site one to two days a week. **Key Responsibilities:** + Lead support for Exchange Online (80%) and On-Premises Exchange/ADFS (20%). + Perform critical upgrades and security patching. + Execute critical updates, patching, and decommissioning of on-premises Exchange environments. + Proactively address mail flow issues to maintain operational excellence. + Identify and implement opportunities to optimize clients' cloud infrastructure for improved security and reduced on-premises footprint. + Dedicate efforts to Exchange-related tasks, including answering questions, working on projects and initiatives, providing support, and overseeing critical updates and patching. **Technical Skills:** + Strong skills in Exchange Online administration and governance, with experience in Exchange On-Premises migration. + Experience with scripting, Azure AD, Microsoft Graph, and Networking is a plus. **Requirements:** + Must pass Client background screening and HireRight background check. **Certifications:** + Certifications are not required but are considered beneficial for the role. **Preference:** + Candidates who live close to the location (NY) for easier site visits. **Notes:** + Need strong focus on Exchange On-Premises. + Azure Infrastructure skills are desirable, particularly in Azure AD and Networking. **Salary Range:** The base salary range for this position is, 91,457 -137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. The position will be posted until 2/28/2025 \#LI-Onsite \#ConcentrixCatalyst Location: USA-NY-235 Park Avenue South Language Requirements: Time Type: Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: •English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) •Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .