About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

TITLE:  Customer Engineer - Restaurants

GRADE: 7

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

This Customer Engineer position is responsible for the installation, maintenance, and replacement of the Point of Sale (POS) system and other technological equipment on-site at our client’s locations while representing NCR Voyix in a manner that reflects positively on the image, core values, and reputation of the companyThis position includes up to 100% travel as you will drive in a company vehicle or fly to each site to complete your objective and may be required to perform work overnight while the business is closedThe Customer Engineer is responsible forNCR Voyix assets that will be used in the delivery of customer services (e.g. tools, software, documentation, and intellectual property)Maintaining parts inventory records and appropriate parts levelsAccurate and prompt reporting of calls and activity is required, as well as other reporting as needed. This includes tracking and reporting all expenses incurred in the delivery of services, private automobile, and/or public transportationTesting, running, and terminating network keystone jacks, patch panels, and cablesInstallation of Complex Point of Sale Hardware and software solutions as a solo technician, lead technician or assist technicianThis position requires the ability toTravel and to work on rotating shifts, including overnight installationsSafely use an OSHA-approved ladder up to 12 feet to install equipmentOperate and work from a platform liftSit in an automobile, train, or plane for extended periodsUse electric, cordless, and hand tools frequentlyPhysical RequirementsCarrying and lifting tools and parts of varying weights (1- 50 lbs.) frequently, including up or down multiple stairs and floors as neededBending/squatting/crawling and walking/standing for prolonged periods (8-10 hours)Ability to work in crawl spaces/atticsAbility to work with arms/hands extended overhead frequentlyLifting of objects up to 100 lbs or more occasionally

Basic Qualifications and Skills

High School Diploma or equivalentOne to three years of proven related experienceWork well with minimal supervision and have good problem-solving skillsThe ability to:Pick up new skills quicklyWork under pressureMeet deadlines and produce high-quality workExcellent interpersonal skills/customer relationship skills requiredHigh level of personal integrity; Support and promote teamwork and cooperative effortsBasic computer skills and common software knowledge, including basics of Windows OSCore competencies in the safe usage of power and hand tools, as well as drilling common surfaces to mount equipment on walls, countertops, and ceilingsMust have the ability to work a flexible schedule, including nights, weekends, overtime, flex shifts, on-call, and travelValid Driver’s LicenseReliable TransportationAbility to pass Criminal Background ChecksAbility to pass DMB Background ChecksAbility to pass Credit Checks for a Company AMEX

Desired Experience

Previous experience with POS systems or in hospitality environments a plusProven hardware installation, troubleshooting, and PC Maintenance ExperienceLow Voltage cabling skills and knowledge of industry best practicesAbility to configure and troubleshoot basic network configuration

Benefits

Comprehensive Benefits Package Including:Paid Holidays and Floating HolidaysPaid Vacation401K SavingsMedical & Dental OptionsCompany VehicleCompany Cell Phone

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”