Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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Functional Description:

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Application Software Support Manager desired to work with and lead a highly energetic and dynamic team supporting medium to large transaction processing systems for Conduent Services customers. This position requires a detail-oriented individual who will be responsible for managing the software support team for all customer-escalated issues, with ongoing research, debugging and subsequent release and deployment of product updates. 

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While moderate-to-extensive knowledge of each is required, we are also looking for individuals who excel in one or more of the following five categories: 

\n\n Linux (command line) – Able to use advanced Linux commands for troubleshooting, OS configurations and software deployments.\n Network Troubleshooting – Strong knowledge of networking concepts. Ability to investigate and research network issues using standard Linux networking tools.\n SQL/DBMS – Understands and can write advanced queries to a database for troubleshooting. \n Programming/Scripting – Understands fundamental programming/scripting concepts and can create programs and scripts to solve complex problems (typically in Perl, Bash, JavaScript).\n File Transfer Tools – Strong knowledge in any of the File Movement tools (e.g. Linoma/GoAnywhere, Connect Direct, etc.) / File Transfer Protocols\n Experience managing and migrating applications to a cloud environment (Azure / AWS) is a plus.\n\n

 

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Responsibilities: 

\n\n Lead the team and be responsible for hiring, training, and prioritizing the work of the team.\n Responsible for resolving problems and incidents as they occur, work with other infrastructure support teams to ensure proper steps are taken to resolve those problems and incidents, document new processes and procedures for use by other analysts working on similar applications. \n Must be able to get processes automated, documented, and added to a knowledge base / Wiki for team use.\n Must have the ability to work in a multi-system and multi-platform environment. \n Responsible for coordination with operations center staff to ensure monitoring of production systems. \n Responsible for driving continuous improvement initiatives for the team. \n Responsible for documentation of processes and procedures relating to training, deployments, troubleshooting and environment maintenance for our applications. \n\n

 

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Experience Required: 

\n\n Excellent working knowledge of Linux and network technologies. \n Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required. \n Knowledge of advanced Unix/Linux/Windows commands. \n Knowledge of Apache, Tomcat and Glassfish preferred.\n Experience writing SQL for relational databases (Oracle, Sybase, MS SQL Server, etc.) \n Prior experience in a Level 2 or Technical Helpdesk role preferred.\n Prior experience in managing technical teams required (3+ years).\n Prior experience in a PCI environment or the Payment Industry preferred. \n Ability to utilize computer operating systems utilities. \n Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must. \n Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired. \n ITIL Service Management knowledge desirable\n\n

 

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Education: 

\n\n Bachelor’s degree in a related technical field or equivalent work experience. \n Each year of relative work experience may be substituted for a year of college education, up to two years.\n\n

 

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Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $114,730 - $149,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the \"Submit\" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.\n\n