HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Job Description:

Role : Customer Escalation Manager

Shifts: Either APJ/EMEA/NASA Shifts from Monday to Friday.

As a Customer Escalation Manager, candidate should have experience of handling customers and executives’ calls/emails. Candidate should have excellent written and verbal English communication skills.

Business Requirement:

Good attitude and a team playerWillingness to learn and workExcellent written and spoken EnglishExperience in handling customers and executives’ calls/emailsExperience in SFDC, Outlook and Microsoft suite is an advantage but not a requirement as training will be provided.

Responsibilities:

Documentation of escalation emails.Handling of customer escalations via emails and customer escalation calls.

Experience: Minimum 5+ years of experience

Work Location: 3 days per week @ Omnissa office, Bangalore

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.