At Amazon Key, we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization, we invent new devices, software, and services to solve critical access problems for our customers

We are seeking a motivated and multi-talented Customer Experience Lead, who will be responsible for driving continuous improvement initiatives as we scale our newest access control product portfolio.

This role is inherently cross-functional - this leader will work closely with engineering, product/program management, design, sales, operations, finance, legal, business development, customer service, and executive teams to 1)Set up metrics and anecdote collection mechanisms to identify customer experience related issues 2)Drive process improvement initiatives to drive down defects and improve customer satisfaction 3)Identify opportunities for product feature enhancements based on emerging customer feedback and prioritize fixes
A successful candidate will be highly analytical, resourceful, customer-focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines. The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.