Job Description

Brook Street has partnered with an established organisation with an internationally recognised brand. The UK headquarters, based in Cardiff, is looking to hire Customer Service Administrators to join their team.

We are seeking a highly skilled Customer Service Administrator to join their dynamic team on a temporary basis. This role is pivotal in delivering exceptional first-tier support to our diverse international clientele, ensuring consistent communication and efficient query resolution.

Reporting Structure

This position reports directly to the Customer Service Operations Manager based in our Cardiff office, working as part of a small team.

Primary ResponsibilitiesProvide premium-level support via multiple channels including telephone, email, and web platformsDeliver accurate, timely, and empathetic responses to client inquiriesMaintain meticulous records of all client interactionsIdentify and escalate complex issues to appropriate internal expertsContribute to continuous improvement initiatives through data-driven insightsSkills / Attributes Exceptional communication and interpersonal skillsAbility to work independently and as part of a cohesive teamAdherence to response time and resolution rate targetsQuality and accuracy of client interactionsFurther InformationMonday - Friday with occasional overtime (paid at 1.5x) as requiredInitial 3 month assignment from early February 2025Full training provided on siteOn-Site (Cardiff Gate) with free parkingHybrid working offered once full training completed

Apply now or call our Cardiff office for more information!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.