Job Title: Customer Experience Advisor – Join Us and Receive a MUR 10,000 Welcome Bonus Job Description Customer Experience Advisor – MUR 10,000 Welcome Bonus! Join Concentrix and grow your career in a dynamic international environment. We’re hiring bilingual (French & English) customer service professionals with experience in call centers or client support. What we offer ? • Motivating salary package + performance bonuses • MUR 10,000 Welcome Bonus – 50% paid in month 1, 50% in month 2 • Free company transport • Health & accident insurance • Friendly, multicultural team & real growth opportunities Location: Mauritius Apply now and start strong with us! **Join Concentrix and take your career to the next level in a dynamic international service environment!** Are you an experienced call center agent looking for your next opportunity? Concentrix is hiring **Customer Experience Advisors** to support leading international brands across travel, tech, e-commerce and more. We’re looking for **dynamic, bilingual (French & English)** professionals who thrive in fast-paced service environments and are ready to deliver exceptional customer experiences. **Start Strong with a Welcome Bonus!** We reward your commitment from day one: + **We offer a motivating salary package with performance-based incentives** + **A Welcome Bonus of MUR 10,000, paid in two installments:** + 50% during the first month + 50% during the second month **Your Responsibilities:** + Handle inbound and/or outbound customer interactions (calls, emails, chats) + Understand client needs, provide accurate information, and resolve issues efficiently + Escalate complex cases when necessary and ensure proper follow-up + Log customer interactions accurately and follow internal procedures + Represent the brand with professionalism, empathy, and clarity **What We’re Looking For:** + **Bilingual in French and English – spoken and written** + **Previous experience in a BPO or call center environment is required** + Familiarity with customer service KPIs (AHT, CSAT, FCR, etc.) + Excellent communication and interpersonal skills + Ability to manage pressure and multitask effectively + Strong problem-solving attitude and customer focus + Team spirit, adaptability, and commitment to high service standards **What We Offer:** + **Motivating salary package + performance-based bonus** + **Welcome Bonus equal to one month’s salary** + **Company transport (pick-up and drop-off)** + **Health and group accident insurance** + **Friendly, multicultural work environment** + **Team events, staff parties, and career growth opportunities** **Ready to take your BPO career to the next level?** Apply now and join a company where your voice matters and your experience is valued. Location: Mauritius - Ebene Cybercity - Cube Language Requirements: English (Required), French Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**