Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

 

Responsibilities and Duties

 

Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services

Requirements

High school diploma or GED  Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous  Customer oriented 

 

Physical Demands

Constant sedentary work

 

Benefits

Health, dental, and vision coverage/HSA Up to 21 days of PTO Paid holidays and sick time  Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies  Employee assistance program Additional voluntary benefits

 

Next Steps

Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly 

 

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. 

 
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.