**Description** **Responsibilities:** + Works closely with customers and discusses our discounts. + Resolves issues about any of our discounts or programs. + Reaches out to customers and sets appointments. + Cross-sells to our customers with regards to the Multi-Line discount. + Handles incoming calls and answers any questions. + Collects payments and makes policy changes. + Sets up bill accounts and works on other simple billing requests. + Submits claims paperwork that is requested by the claim’s representatives. + Provides proof of insurance documents that are requested by clients. + May assist with INFB Health Plans. + Any additional duties assigned by management. **Requirements for Success:** + High school diploma or GED equivalent. + 3 years of customer service experience, insurance experience preferred. + Property & Casualty insurance license required or must be able to obtain this license within a year. + Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly. + Ability to communicate with a variety of audiences. + Strong time management and problem-solving skills. + Strong attention to detail and accuracy. + Ability to interact professionally with our internal and external clients. + Proficient in using Android and Apple phones. + Ability to have patience and understanding in guiding customers through technology. **IFBI Perks:** + An organization that values work/life balance + Paid vacation/sick leave + 401(k) with match + Fulltime with a Monday - Friday schedule + Potential for a yearly bonus with a possible payout of up to 20% of the salary + Contests and incentives + Benefits eligibility within 30 days of employment + Negotiable pay based on level of experience + Collaborate in a team environment + Paid volunteer hours \#FO \#LI-KL1 **Qualifications** **Education** **Required** + High School or better Job Category: Individual Contributor Job Type: Full-Time 1910 N State Highway 3 North Vernon, IN, USA, 47265 ReqID: CUSTO004986