Grow you career! Grow your network! Grow with WM! If you bring the passion for customer service, we will give you a fun and engaging work environment, a great compensation and benefits package, and opportunities to grow with our organization. WM is looking for goal oriented, Customer Focused Sales Supervisor like you to provide world-class customer service to our customers. **I. Job Summary** Manages Customer Service Representatives and administrative activities of the assigned Customer Service function. **II. Essential Duties and Responsibilities** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. + Provides day-to-day management, support to bagster, and provides guidance to continue growth in customer service organization. + Oversees personnel needs of the customer service department including selecting, coaching, and training employees and evaluating employee performance. + Provides input into termination, compensation, and promotion decisions. + Monitors and evaluates customer service performance. Identifies operational issues and process improvements and implements strategies to improve performance. + Monitors call center schedules, training time and performance forecasts to ensure service levels remain at or above set goal. + Evaluates customer feedback through various channels. Identifies process improvements and implements performance improvement mechanisms. + Communicates and enforces company policies and procedures and develops and implements customer service performance standards. + Determines training needs and establishes programs. + Compiles all customer service reporting requirements. Develops and analyzes budgets, reports, and financial data. + Investigates and resolves escalated customer service inquiries. + Effectively uses WM sales productivity software tools (i.e Employee Console, Knowledge, Salesforce, WAVE. Bagster.com, etc.) **III. Supervisory Responsibilities** The highest level of supervisory skills required in this job is the management of non-exempt employees. This includes: + Direct supervision of 10 full-time employees **IV. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US. A. Education and Experience + Education: High School Diploma or GED (accredited) + Experience: 2 years of relevant work experience B. Certificates, Licenses, Registrations or Other Requirements + None required. C. Other Knowledge, Skills or Abilities Required + Call center or customer service experience and supervisory/management skills required. **V. Work Environment** Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: Remote setting The expected base pay range for this position across the U.S is $68,00.00 - 74,000.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. **Benefits** At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click “Apply.” Equal Opportunity Employer: Minority/Female/Disability/Veteran