Position Summary:

 

Anywhere Real Estate Inc. is the leading and most integrated provider of residential real estate services in the United States. Through Anywhere Inc. Customer Contact Center & Engagement, we deliver high quality leads to the agents of our trusted industry brands, including Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty.

 

Anywhere Inc. has been designated a Great Place to Work for two consecutive years, recognizing the company’s commitment to providing a meaningful work environment where employees can grow and succeed. Anywhere Inc. has also earned the distinction of being named one of the World’s Most Ethical Companies by the Ethisphere Institute for nine straight years.

 

We are seeking qualified candidates for our Customer Experience Concierge role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing. This position is 100% remote from any location in the United States.

 

Key Responsibilities:

Maintain a caseload of 375-600 files  Ability to manage multiple clients and diverse program details within a caseload Convert leads into sales by maintaining close contact and problem solving throughout the home buying/selling lifecycle Educate new customers on program benefits and program reward eligibility Manage escalations with professionalism and poise Identify real estate needs for each customer and tailor the best solution to meet their needs Act as an advocate to support the customer throughout their real estate transaction Function as a liaison between the customer and real estate agent to ensure excellent service Appropriately handle high volume of calls, emails, and texts per day Ensure proactive follow-up with customers at key touchpoints in their journey Adhere to specific call flow process according to policy-varies from client to client Achieve key metrics for customer enrollment, referral placement, sale closings, and program satisfaction Provide & facilitate cross-selling of mortgage and ancillary services as needed

 

Requisite Skills: 

2-3 years business experience preferred High school diploma required; some college preferred Bilingual English-Spanish speakers preferred Real estate knowledge preferred (home purchase, sale, or mortgage) Customer service experience preferred (retail, financial services, or call center) Strong interpersonal, verbal, and written communication skills  Digital literacy and ability to navigate multiple systems Strong attention to detail Planning and organization skills; ability to multi-task in a fast-paced environment Ability to relate to a customer in a professional and courteous manner Regular and consistent attendance/punctuality Embraces diversity and inclusion