Customer Experience Intern Print (https://www.governmentjobs.com/careers/trimet/jobs/newprint/4801492) Apply  Customer Experience Intern Salary See Position Description Location Suite 700, OR Job Type Non-Union Temporary Remote Employment Flexible/Hybrid Job Number 25-00019 Department Communications and Public Affairs Opening Date 02/07/2025 Closing Date 2/28/2025 5:00 PM Pacific + Description + Benefits Description Are you passionate about public transit and eager to gain hands-on experience in project management? Do you thrive in environments where you can contribute to the success of innovative projects that impact the community? If so, please consider the following internship opportunity to add to your resume or portfolio! About Us: TriMet is a leading public transit agency dedicated to providing safe, reliable, and sustainable transportation solutions to the Portland metropolitan area. Our Customer Experience team has an exciting opportunity with our Digital Information Device project, and we're looking for a motivated individual to join us as a Project Management Intern. Position Overview: As a Project Management Intern, you'll play a crucial role in supporting the successful execution of our Digital Information Device project. Working closely with a project manager, you'll have the opportunity to contribute to various aspects of the project lifecycle while gaining valuable hands-on experience in project management. This Internship is performed in-person. Applicants must be available to work in-person in the Portland Metro region of Oregon. If you have questions about this internship, please email the hiring manager, Joe Tobias, Senior Project Manager, at tobiasj@trimet.org (tobias@trimet.org) . This posting will close February 28th, 2025 at 5pm PST or when a candidate is selected. Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required. Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings. Essential Functions What You’ll Do: The Project Management Intern will oversee various aspects of the Digital Information Device project.. They will efficiently coordinate procurement activities, plan installation tasks, and maintain accurate documentation. Additionally, they will assist in fulfilling configuration requests, provide essential administrative support, ensure post-installation documentation, and collaborate with technical teams to troubleshoot device issues promptly, ensuring minimal disruptions to project activities. Position Requirements What You Bring: To qualify, you must be a recent graduate student within the last 12 months or a current Junior or Senior currently enrolled in a project management, transportation management, business, or related degree, demonstrating strong organizational abilities, acute attention to detail, and excellent communication and interpersonal skills. Capacity to effectively prioritize tasks, ensuring efficient project management and successful task completion within a dynamic environment are must-haves! Interested in earning a Project Management Professional (PMP) certification? Participating in our Digital Information Device project can count towards the 4,500-hour requirement. Gain direct mentorship, personalized guidance, and career navigation support from experienced professionals within TriMet. Benefits: You will have the opportunity to gain valuable hands-on experience in project management within a dynamic and innovative public transit environment. Collaborating closely with experienced professionals and learning from industry experts, contributing to the success of a high-impact project aimed at enhancing the rider experience is also included! Selection Criteria Type of Position / Grade / FLSA Non-Exempt, Non-Union, Full-Time (40 hours/week), Temporary. Internships will run May/June through August/September. Wage Interns will be paid $21/hour Selection Process Candidates will be selected based at a minimum on the result of: 1. Application Review (please include: Cover Letter and Resume) 2. Panel Interview Supplemental Information Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each. If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission. If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation. TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities. ADA Statement As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work. If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation.