Customer Experience Manager Part Time • Chicago Responsive recruiter Replies within 24 hours Being a Swim Instructor at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure the “survival of the littlest”. Compensation and Benefits + Competitive pay based on experience. + Paid training. + Paid holidays. + Profit sharing bonus. + Sales commission. + Birthday off and paid. + Family discounts. + Fun work that makes a difference in your community! The Position: Are you looking for work that brings you real fulfillment, satisfaction, and purpose? Do you want to put your time into work that lets you use your natural talents, unlock your true potential, and inspire future generations?! Keep reading, as we have an opportunity for you! The Customer Experience Manager, known as the "Deck Ambassador" during instruction sessions, works poolside at our swim school, and interfaces with customers outside of instruction sessions. This position plays a critical leadership role in providing an excellent customer experience. Your Typical Responsibilities: + Setting up and breaking down the pool deck area before and after each shift. + Checking water chemistry and temperature prior to swim lessons. + Welcoming students and parents/guardians to the pool deck area. + Answering customers' questions about their account, their child’s progress, or about the program. + Assist swim instructors and managers when needed during swim lessons. + Taking inbound calls from prospective student families. + Assisting existing student families with customer experience needs. Minimum Qualifications: + Available to work a combination of weekdays (9:30am - 1:30pm), evenings (3pm-7pm) and weekends (8am-1pm) with 20 hours minimum per week. + Excellent interpersonal communication and organizational skills. + Responsible and professional demeanor. Preferred Qualifications: · 1+ years of customer service experience. · Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training. "Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”. Compensation: $21.50 - $23.50 per hour Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.