Idaho National Laboratory is hiring a Customer Experience Manager to work in our IT Customer Solutions department. Our team works a 9x80 schedule Hybrid with every other Friday off. You will report to a senior manager. Develop and implement strategic plans to enhance INL capabilities. Monitor and report performance against strategic goals. Set strategy and allocate resources for development and implementation. Build external networks at local, regional, and national levels and effectively team with others to improve contribution to INL. May contribute to corporate plans. Translate industry needs to programmatic direction *Responsibilities Include:* * Be the principal intermediary and definitive contact for designated mission-centric and support entities throughout the laboratory, addressing all aspects of information technology requirements, evaluations, strategic planning, and project initiation. IT Customer Experience Managers will engage intimately with their respective organizations, gaining a nuanced comprehension of their IT-related hurdles, areas of contention, and demands, to skillfully guide the development of tailored IT capability roadmaps. * Work with assigned organizations to facilitate IT work, this includes enhancements to existing systems, creating ideas for new full-scale projects, connecting with the appropriate IT resources to help achieve their needs (e.g. architecture, project managers, business analysts, and technical professionals). * Facilitate prioritization discussions with assigned organizations and the IT Business Operations group to understand the customer priority of inbound work. * Work with customers and the enterprise architecture team to connect the customers challenges to IT solutions. * Use experience to guide strategic planning and implementation efforts in assigned directorate/department to support mission achievement. Define strategic direction based on reports or changes in regional areas. * Develop strategies and implement plans for collaborations which consider how to maximize positive impact on the mission within resource constraints of collaborators. Direct assigned strategic plans. Ensure projects include current and relevant factors from different perspectives and contexts; enrich relationships with DOE and INL staff to plan for and achieve results. * Work with leadership to develop clear and actionable strategies and plans that are aligned with the Laboratory's strategy as defined in the "Lab Plan." * Identify new funding opportunities and work with Division Directors, Department Managers, Program Development Office, and researchers to assemble teams to pursue appropriate opportunities. * Participate in high-level activities for overall lab improvements. Provide broad perspective and guidance on a full range of mission enablement strategies and plans. * Monitor and report performance against strategic goals. * This position closes: 2/18/25 *Minimum Requirements: * * Level4 - Bachelor’s and 9 years relevant experienceor Master’s and6 years of relevant experience. * Level5 - Bachelor’s and 14 years relevant experience. Master’s and8 years relevant experience. * Experience working with project management methodologies. * Familiarity with Department of Energy Offices and national laboratory programs and related capabilities. * Applicantsare subject to the requirements of Department of Energy (DOE) O 142.3B, Unclassified Foreign National Access Program. *Job Information: * * The pay range for this position is: Level 4 ($134,124 - $275,136 ) / Level 5 ($161,040 - $330,156). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials. * Multi-Level: This is a multi-level posting andyou willbe placed at the appropriate level dependent on depth and breadth of provenexperience and skills. *Benefits and Relocation * * Medical, Dental, Vision, and Flexible Spending Accounts * 401(k) with a 4.2% employer contribution and up to 4.8% match * Paid time off (personal leave) * Employee Education Program (tuition assistance) * Comprehensive Relocation Package * Benefit eligibility subject multiple factors, including employment status and position classification. /INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense. With more than 5,000 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and development technologies that underpin the nation’s nuclear and renewable energy, national security, and environmental missions. / *INL Mission* Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure. *INL Vision* Our vision is to change the world’s energy future and secure our nation’s critical infrastructure. *Selective Service Requirements* To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see www.sss.gov. *Equal Employment Opportunity* Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. *Reasonable Accommodation* We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. *Other Information* When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration. INL does not accept resumes from third party vendors unsolicited. **Job:** **Business Development* **Organization:** **Information Technology (Yxxx)* **Title:** *Customer Experience Manager* **Location:** *United States* **Requisition ID:** *22471* **Other Locations:** *US-ID-Idaho Falls*