Hungry, Humble, Honest, with Heart.
The Opportunity
Are you an experienced professional with a strong technical background in customer experience and a passion for building lasting relationships with senior-level customers? If so, you will thrive on our team, where collaboration and technical credibility are valued, and you'll have the opportunity to drive customer success through innovative solutions using Nutanix technology, all within a supportive and empowering environment that fosters career advancement.
About the Team
This role will be part of the Customer Experience team at Nutanix, which is focused on ensuring the success and satisfaction of clients with Nutanix's innovative technology solutions. Located in major Indian cities such as Bangalore, Pune, and Mumbai, the team thrives on collaboration, technical expertise, and building lasting relationships with customers. The culture within the team emphasizes empowerment, support, and the pursuit of excellence in customer outcomes, driving a mission that aligns technology with client business goals.
You will report to the Director of Professional Services, who adopts a leadership style that fosters partnerships and collaboration among team members. This manager believes in engaging clients actively to help them realize their objectives and achieve significant results. The work setup is primarily remote, allowing team members to operate efficiently within their designated regions, with limited need for traditional office attendance, accommodating a hybrid work environment.
The role requires approximately 20% travel, enabling you to maintain direct engagement with customers while ensuring you remain connected to both your team and the organization's broader goals. Weekly travel within your region will facilitate effective customer relationship management, with minimal overnight stays due to the regional logistics.
Your Role
Build and maintain strong relationships with 6-8 strategic customer accounts to ensure successful adoption of Nutanix technology.Act as a trusted post-sales advisor, overseeing customer needs from deployment through to long-term operation and expansion.Collaborate with internal teams and customer architects to optimize resource utilization and align technical solutions with business goals.Create and document tailored Customer Success Plans, conducting regular reviews to track progress and customer satisfaction metrics.Drive product adoption and expansion by providing actionable insights on technology usage and best practices to enhance operational efficiency.Lead the technical onboarding process for new customers, ensuring alignment with their desired outcomes.Collect and advocate for customer feedback to influence product development and service enhancements.Achieve the Nutanix Certified Expert (NCX) certification within the first 6-12 months of employment.
What You Will Bring
8-12 years of experience in customer-facing technical roles with a focus on credibility with mid-senior level audiences.Strong technical knowledge in data center technology and virtualization, particularly hybrid multicloud solutions.Familiarity with architectural frameworks such as ITIL and TOGAF.Technical certifications (e.g., NCX, VCDX, VCAP, NPX, ITIL v4) that demonstrate expertise.Excellent communication and relationship-building skills to advocate for customer needs.Ability to create and document tailored Customer Success Plans aligning with business goals.Proven problem-solving skills and a customer-centric mindset that drives positive outcomes.Strong collaboration skills to work effectively with internal teams and customer architecture teams.
Work Arrangement
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