Travel required - up to 30% Meet the Team Join CX team dedicated to helping customers achieve their desired outcomes through comprehensive services and support. By demonstrating expert guidance, innovative solutions, and advanced analytics, Cisco CX aims to enhance customer satisfaction and drive successful technology adoption. Our goal is to make the customer experience more intuitive and straightforward, enabling customers to maximize the value of their technology investments more quickly. By building trust and fostering lasting relationships, we are committed to placing our "customers at the center of everything we do." This strengthens customer and partner engagement, accelerates adoption, simplifies the customer experience, and improves overall satisfaction Your Impact: * Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates. * Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives. * Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience. * Own financials, including services revenue and margin, and make strategic financial decisions. * Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies. Minimum qualifications: * Knowledge of a single technology architecture * 3 years of delivery experience and a solid understanding of software lifecycle practices. * Experience developing and maintaining strong executive relationships * Experience leading virtual cross-functional teams in a matrix organization. * Experience with recurring revenue concepts, margin and attrition. Preferred Qualifications: * Background in customer success * Experience in driving software and service adoption and mitigating renewal risks * Experience in handling financials and making strategic investment decisions * Excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers \#WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.