Customer Experience Officer | Makati
MedGrocer
MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.
The Customer Experience Officer drives our company's growth by leading the efforts to create exceptional patient interactions, making sure their experience is filled with care and efficiency.
Key Responsibilities
Perks and Benefits
HMO for employees Paid leaves Medicine coupons Opportunities for promotion and performance bonuses 13th month payWhy MedGrocer?
Progress: To handle patient escalations by transforming their concerns into solutions, maintaining adherence to high standards and ensuring patient satisfaction in a fast-paced environment. You will be able to lead the end-to-end transformation of ideas into reality, creating a seamless patient experience Purpose: To create and execute a digitally enabled platform that seamlessly integrates onsite medical services with 24/7 teleconsultations, improving the lives of millions of Filipinos through comprehensive care People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will create bonds with and have the chance to learn from
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