Welcome page Returning Candidate? Log back in! CUSTOMER EXPERIENCE PARTNER Location US-MA-DEVENS Job ID 2024-26704 Position Type Regular Full-Time Category Customer Service Location : Address 155 JACKSON ROAD Overview About Berry Harnessing the strength in our diversity and industry-leading talent of 40,000+ employees across more than 240+ global locations, we develop, design, and manufacture innovative products with an eye toward the circular economy. At Berry Global, we believe in the extraordinary power of people and their unique talents, experiences, and perspectives that help shape a shared future of innovation, inspiration, and influence. Every employee at Berry Global has the opportunity to make their mark on our company and the world around us. Together, we champion a people-first culture that cultivates individual growth, diversity, and collaboration, unleashing our collective strengths to forge a path to greater success for our company, people, and planet. For more information, visit our website, or connect with us on LinkedIn.

 

The CE Partner will maintain a high level of satisfaction for all customers.  Responsibilities Answers incoming phone calls from customers.Solves customer issues and ensures customer satisfaction.Performs data entry of all types of orders.Processes credits and Return Material AuthorizationsTracks backorders and notifies customers of backorder status daily.Provides tracking information to customers upon request.Interacts with Production and Shipping to ensure timely service. Qualifications Ability to multi-taskStrong interpersonal skillsStrong organization skillsStrong phone skills and ability to communicate in a clear, understandable mannerStrong problem-solving skillsAbility to work independently with attention to detail.Ability to work in a team environment.Ability to thrive in a fast-paced environment.Strong desire to assist customers.1 year of experience in a customer service environmentAbility to perform an average of 50 transactions dailyHigh school diploma Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Application FAQs

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