Customer Experience Planner Location : Apodaca, NL, Mexico Job Family : Customer Service Job Type : Regular Posted : Dec 4, 2024 Job ID : 53143 Back to Search Results Job Description Apply Now > Save JobJob Saved Parker Hannifin can be found on and around everything that moves. The company employs approximately 58,000 people in 49 countries around the world and with annual sales exceeding $13 billion dollars. Parker is the world’s leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. Parker’s focus on solving some of the world’s greatest engineering challenges sparks our passion for innovation and secures our future growth. Our technological expertise creates a more sustainable future for us all. Primary point of contact for customer issue resolution, Cross-functional liaison between customer and Parker operations. + Addressing expedite, escalation and order status requests + Creating reports to understand customer inventory days of coverage + Managing customer supply and demand requirements + Maintaining customer portals and company ERP + Forecast loading and analysis Qualifications + Bachelor Degree in Business Administration, Marketing, International Commerce or similar preferred. + Minimum 3-5 years of experience in planning/scheduling and customer service/experience + APICS CPIM Certification is a Plus + Customer negotiations/de-escalation + Fluent in both English / Spanish + Strong written and verbal communication + Intermediate ERP knowledge + Proficient in MS Office /Advanced Excel