We are seeking a Customer Experience Program Manager with a deep understanding of Microsoft 365 and experience with Microsoft 365 Copilot and Agents. This person will have a passion for customer service, empathy for the onboarding and usage experience of our customers and deep technical acumen across Microsoft 365 services including but not limited to Copilot Chat, Microsoft 365 Copilot, out of the box and declarative Agents, Copilot Studio, Microsoft Teams, SharePoint/OneDrive, and other components of Microsoft 365.

You will leverage your creativity in the context of a global organization such as Microsoft. You will be interacting & supporting product makers in product management, external community leaders and Microsoft Partners, as well as business users and influencers who are dedicated to Microsoft cloud productivity software.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.